How home appliance retailer IDEA leveraged Pro-Data's cloud benefits to scale its business to 52 branches across Uzbekistan

For the third year, Pro-Data has been developing Uzbekistan's cloud market. The number of loyal customers is growing, and cloud services enable companies to quickly adapt to market changes and achieve their goals without significant time or financial investment. 

Pro-Data provides clients with access to cloud infrastructure, including computing and network resources, and data storage. Infrastructure as a Service (IaaS) meets the needs of clients requiring flexible infrastructure scaling based on changing business demands. The Pro-Data team helped IDEA optimize costs and prepared its IT infrastructure for peak loads. 

About the Company

IDEA is a network of home appliance and electronics stores offering installment plans, founded in 2019, with 52 branches and over 1000 employees. The company's core concept is: 'One document, one price, one idea.' This means customers can arrange bank installments and purchase desired goods in just a few minutes, without unnecessary hassle or extra paperwork.

IDEA's Expectations from a Cloud Provider.

– Ensuring flexibility, scalability, and secure data storage. In the beginning, data storage wasn't an issue, as there was only one store, 10 employees, and a small volume of data stored on a regular personal computer in the office. However, the company planned for global expansion, and to ensure flexibility, scalability, and secure data storage, we decided to choose a cloud service provider, and our choice fell on Pro-Data.

– Uninterrupted call center operations. Initially, IDEA's contact center was outsourced, not fully integrated into the company's operations, and lacked an understanding of its corporate values. That's why the decision was made to organize our own call center, train employees, and set up telephony.

– Reliable hosting of the 1C 'Dalion' system. The 1C 'Dalion' system is the heart of IDEA; if the program stops working, the company could simply shut down. All company employees work within this system, all business processes run through it, and all company data is stored there. Therefore, the reliability and uninterrupted operation of the infrastructure are a top priority.

Solution

“Before switching to Pro-Data's infrastructure, we tested other providers' infrastructure, but beyond uninterrupted server operation, the quality of technical support to accommodate our individual requirements was crucial to us. In this regard, Pro-Data, with its qualified engineers, managers, and technical support staff, proved to be the best. We noticed this even during the initial stage of our collaboration. Project handover was smooth. Pro-Data specialists fully took over the migration process, configured the firewall and VPN channel for seamless connection and data transfer, and, together with our company's employees, migrated our data.” – Shukhrat Rakhimov, Head of IT Department.

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Results

Currently, over 5 different IDEA systems are hosted on Pro-Data's infrastructure. Approximately 20 servers are utilized to ensure the uninterrupted operation of all these systems. Additionally, loyalty program applications will be developed in the near future and will also be hosted on Pro-Data's servers. “We are confidently opening new stores, new employees are joining us and working with the systems without difficulties or delays, our customer base and, consequently, revenue are growing, and everything runs like clockwork. We are not afraid to grow, as Pro-Data has provided us with a reliable IT infrastructure.” – Shukhrat Rakhimov, Head of IT Department.

Pro-Data experts are ready to find a solution that will help increase the reliability of IT systems, launch IT projects faster, and save costs.

Learn more about us or order a server for a trial!

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