How to consistently provide seamless and accessible service to users: The TBC Fin Service experience

For the third year running, Pro-Data has been developing Uzbekistan's cloud market. The number of loyal customers is growing, and cloud services enable companies to quickly adapt to market changes and achieve their goals without significant time and financial investment.

Pro-Data provides clients with access to cloud infrastructure, including compute, network resources, and data storage. Infrastructure as a Service (IaaS) meets the needs of clients requiring flexible infrastructure scaling based on evolving business demands.

The Pro-Data team helped TBC Fin Service ensure the seamless, reliable, and stable operation of all its systems.

About the company

TBC FIN SERVICE is part of the international TBC banking group and finances purchases in retail chains across Uzbekistan. TBC FIN SERVICE operates in Tashkent and many regions of Uzbekistan, with over 20 points of sale.

TBC Fin Service's expectations of a cloud provider.

The company's website, mobile application, and Telegram bot are available to users 24/7, making the uninterrupted operation of all systems critically important.

Solution

"Previously, we used the infrastructure of one of the leading mobile operators to host our information systems, but we encountered significant delays in processing our requests, substantial downtime, and even data loss. After another issue, we decided to migrate all our IT systems to Pro-Data's virtual servers and have been successfully using them for about two years now.

Migrating our data to Pro-Data's infrastructure presented no particular difficulties. The expertise and experience of Pro-Data's engineers significantly streamlined the migration process, which was very important to us.

During our collaboration, we've only experienced two service availability downtimes. However, the Pro-Data team is very responsive and promptly addresses our requests. Furthermore, after each downtime incident, they kept us informed and, once service was restored, provided a detailed report on the incident and the steps being taken to prevent future issues. As a client, this is very important to us, and we truly appreciate it."

Artem Polygalov, DevOps TBC Fin Service

Results

"All the infrastructure supporting our business processes, namely installment payment systems, client scoring, CRM, front-end, and many other auxiliary systems, are hosted on Pro-Data's servers. It's very convenient that we have a personal account, whose functionality is constantly being refined and improved, where we can create virtual machines ourselves and modify their characteristics, which in turn also enhances reliability."

Since partnering with them, we have not encountered any data loss issues. Additionally, the company has helped us ensure reliability by having multiple geographically dispersed sites.

The seamless, reliable, and stable operation of our core systems is crucial for us, and in this regard, Pro-Data is a dependable provider that delivers on these fronts. We plan to further expand and strengthen our cooperation with Pro-Data, and we also recommend Pro-Data's Infrastructure as a Service to other representatives in the financial and retail sectors.

Artem Polygalov, DevOps TBC Fin Service

Learn more about Pro-Data's cloud platform and virtual servers, or request a trial server.